Frequently Asked Questions
Pet ’n Shape’s commitment to quality, service and support puts us in constant communication with our customers. Some of the questions most frequently asked are answered here
Why Pet 'n Shape?
A. As pet parents and dog lovers, the Pet ‘n Shape family knows you deserve a simple, honest treat you can trust and your fur baby will love. All of our treats and chews are made from premium-quality ingredients without artificial additives, colors, or preservatives and are free of wheat, corn, and soy. When you reward your dog with Pet ‘n Shape, they’re not just getting a treat to savor, they’re being served happiness, love, reliability, and delicious simplicity. That is our promise to you.
Should my dog really eat chicken, duck, or turkey feet – nails and all?
A. As with any treat, observation is recommended when giving your pet any treat or chew. Our crispy chicken, duck, and turkey feet are roasted to perfection and are entirely digestible. Dogs go crazy for these toasty delicacies! For more information about the safety of our products please click here.
Are your products safe?
A. We are dog lovers and pet parents first and foremost. We view our pets as part of our family. Beyond that, we respect and value our customers as part of our extended family. At Pet ‘n Shape, we take particular pride in the quality of our natural treats and chews. Quality and safety are our top priorities. Every lot is tested by an independent laboratory in the United States for quality assurance. Since starting our family-owned company nearly 15 years ago, our products have always met and exceeded safety requirements, and we have never been a part of any recall. To learn more about how we take the safety of our products seriously, visit our Quality Assurance page here.
What is the Pet ‘n Shape 100% Guarantee?
A. You and your pet family’s happiness and satisfaction are of the upmost importance to us. If you are not 100% satisfied with the product, please contact us at firstname.lastname@example.org or 1-800-317-1017. We’ll make it right.
What is the shelf life of Pet 'n Shape's treats?
A. All Pet ‘n Shape products remain fresh for up to 18-24 months. Please remember to always seal bag or container after use and store treats in a cool, dry place.
Do your products contain any wheat, corn, soy, artificial additives or preservatives?
A. Except for our natural Chik ‘n Biscuits, none of our treats or chews contain any wheat, corn, soy, artificial colors, additives or preservatives.
Why are there sometimes variations in the color or size of your products?
A. On select Pet ‘n Shape treats, you may notice meat with a darker appearance than pictured in our product images. Please be assured this is completely normal. Your pup’s treat is not spoiled or less safe to consume, in fact, the dark coloration is due to what is called the “Maillard reaction.” Simply put, the Maillard reaction is a chemical reaction between amino acids and reducing sugars that gives browned food its distinctive flavor. The important thing about the Maillard reaction isn’t the color, it’s the flavors and aromas that make our treats so tantalizing to our furry family members!
I see “Treated by irradiation” on the back of some of your packaging. What does that mean?
A. Food irradiation (the application of ionizing radiation to food) is a technology that improves the safety and extends the shelf life of foods by reducing or eliminating microorganisms and insects. Irradiation does not make foods radioactive, compromise nutritional quality, or noticeably change the taste, texture, or appearance of food.
Do your USA Made and Sourced Bones splinter?
A. We are confident in the quality and durability of all our bones and chews. All bones regardless of where they come from are not indestructible, but they absolutely should be able to last long enough to provide your pup with a satisfactory chewing session.
In your Chik ‘n and Duck Twists – How many sticks come in a small package?
A. Each package averages around 50 sticks.
Will your Bones or Chewz stain my carpets?
A. Our all-natural Bones and Long Lasting Chewz contain no dyes that will stain or damage carpet or upholstery.
Can I feed these treats to my cat, rat, ferret, etc.?
A. Our treats are intended for dogs only. Please use your discretion as a pet owner or consult your vet before feeding your non-canine companion dog treats.
Are your Chik ‘n Dumbbells made from chicken bone?
A. No, our Chik ‘n Dumbbells are composed of chicken and rice balls formed around the ends of a crunchy rawhide stick.
Are your USA Made and Sourced Bones cooked?
A. No, all our USA Made and Sourced Bones are oven roasted to perfection to ensure optimal quality and flavor for your pup.
Do your Beef Lung CHUNX smell?
A. Our CHUNX are made from dehydrated beef lung and we’ve found dogs go crazy for the smell and flavor!
What is rawhide made of?
A. Rawhide treats are made from the inner layer of cow hides. During the production process, the hides are cleaned and cut or ground. They are then formed into chewable dog treats of different shapes and sizes.